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Most of us don’t think twice when we hop in the back of an Uber or Lyft. You tap a button, the car shows up, and you scroll your phone until you get where you’re going. Nobody plans on a crash. But when one happens, being a rideshare passenger makes things more complicated than a normal fender bender, and the first few days matter more than people realize. A Carrollton, TX rideshare accident lawyer can help injured passengers understand their rights, navigate insurance coverage issues, and pursue compensation after an Uber or Lyft crash.
Get safe and get checked out.
Call 911. Let the paramedics look at you even if you feel fine. Adrenaline hides a lot, and neck, back, and head injuries have a way of showing up a day or two later. If you skip the ER, see a doctor within a day or two anyway. A gap between the crash and your first treatment is one of the first things an insurance company will point to.
Document everything while you’re still there.
Your safety after a collision is priority number one. If safe to do so, take photos of every vehicle involved, the license plates, the scene, and any injuries. Get names, phone numbers, and insurance information for every driver, including your rideshare driver. Ask witnesses for their contact info. Get the police report number before you leave.
Screenshot the trip.
This is the step most people miss. Screenshot your ride details in the app: driver name, car, route, and time. That record shows you were an active passenger, which is what brings the rideshare company’s coverage into the picture. Your personal injury attorney should help you report the crash through the app.
Know there may be several insurance policies involved.
In Texas, Uber and Lyft have to carry $1 million in liability coverage while a driver is on an active trip. Depending on who caused the crash, a claim could involve your driver’s policy, the rideshare company’s policy, the other driver’s insurance, and possibly your own. Each insurance company / policy will assign an insurance adjuster to your claim whose job is to pay as little as possible, and they will often point fingers at each other.
Be careful what you say.
Don’t apologize, guess at what happened, or tell anyone at the scene you’re fine. If an adjuster calls, you don’t have to give a recorded statement. Don’t sign anything or take a quick check before you know the full extent of your injuries. And stay off social media about the accident. Posts get screenshotted.
Keep a file.
Medical bills, receipts, missed work, prescriptions, mileage to appointments. Keep a short daily note on how you’re feeling and what you can’t do.
Talk to someone who handles these cases.
Rideshare claims run through corporate insurance, and Texas generally gives you two years from the date of the crash to file a personal injury lawsuit. Evidence disappears fast, though. A free consultation with a personal injury attorney like the ones at Kelso Law costs you nothing and can tell you where you stand.
You didn’t choose to be in that crash. You shouldn’t have to sort out the aftermath alone.
